PETClub Member FAQ
1. How can I join PETClub Member?
You can easily join through the @PETClub LINE Official Account and start earning points and enjoying member benefits.
2. Is there a membership fee?
No. Joining PETClub Member is free of charge.
3. What benefits do new members receive?
New members will receive a 100 Baht discount coupon when spending 1,000 Baht or more per receipt on products or services, plus up to 50 bonus points when completing their member profile.
- Add your owner profile for the first time and receive 20 points
- Add your pet’s profile for the first time and receive 30 points
4. How do I earn points?
Every 50 Baht spent = 1 point when purchasing products or using services at PETClub stores
(excluding PETClub Select and PETClub HomePro).
You may also earn extra points on selected Exclusive products.
5. When will my points be added to my account?
Points from your purchase or service will be credited to your member account by the following day.
6. What can I use my points for?
You can redeem your points for discounts based on the following redemption levels:
- 100 points = 20 Baht off
- 500 points = 150 Baht off
- 1,000 points = 500 Baht off
- 3,000 points = 3,000 Baht off
7. Do my points expire? Yes. Points are valid for 2 years and will expire on the last day of the month in which they reach 2 years of age.Example: Points earned on 15 January 2027 will expire on 31 January 2029.For points earned in 2026, the validity period will begin on 1 January 2027.8. What is Member Tier? Member Tier is your membership level, calculated from the points earned through your spending throughout the year. The more points you earn, the more benefits you can enjoy at each tier.9. How many PETClub Member Tiers are there? There are 3 tiers:- Little Paws: 1–49 points / year
- Mighty Paws: 50–499 points / year
- Super Pawer: 500 points or more / year
10. Will redeeming my points affect my Member Tier? No. Your Member Tier is based on the points earned from your spending throughout the year. Redeeming points for discounts will not lower your membership tier.11. Where can I check my points and Member Tier? You can check your points balance and membership tier through the PETClub LINE Official Account.12. What benefits are included in each Member Tier? Benefits vary by membership tier and may include Ozone Spa upgrades, Pet Hotel, Pet Pool, and Wellness Check Packages.You can find the full list of benefits in the Member Tier section on this page.13. Can I use my member benefits at every PETClub location? Member benefits can be used at PETClub stores, excluding PETClub Select and PETClub HomePro.Please check the details and terms of each coupon or member benefit before use.14. Can member benefits be used together with other promotions? This depends on the terms and conditions of each benefit. Please check the details before redeeming or using your benefit. 15. What should I do if I need to change my phone number or personal information? If you would like to update or correct your member information, please complete the form via the link below. The PETClub team will review your request and update your information accordingly. [Update Member Information]16. Can I add more than one pet to my account? Yes. You can add more than one pet to the same member account, helping PETClub better understand and care for each of your pets.17. Why should I add my pet’s information? Adding your pet’s information helps PETClub share news, promotions, and member benefits that are more relevant to your pet. 18. What should I do if my points have not been added after a purchase? If your points are still not shown by the following day, please contact the PETClub LINE Official Account and provide your member phone number and purchase details so our team can check for you.19. Can I transfer my points to another member? No. Points belong to each individual member account and cannot be transferred or combined with another member’s account.
